Accessibility Statement

Last updated: 1 September 2026

Back To Function Chiropractic is committed to providing accessible healthcare information, digital services and clinical experiences for people with diverse abilities and accessibility needs.

This Accessibility Statement explains:

  • our approach to digital accessibility;
  • the accessibility standards we aim to follow;
  • how to request information in an alternative format;
  • how to tell us about an accessibility barrier;
  • how we support communication and physical-access needs; and
  • the external complaint options that may be available.

We recognise that accessibility is an ongoing process. Technologies, content, accessibility standards and individual needs change over time, so we periodically review and improve our website and accessibility practices.

1. Our Commitment to Accessibility

We believe that people should be able to access healthcare information and services without unreasonable barriers.

Our accessibility commitment includes:

  • Digital accessibility – working to make our website and online information accessible and usable by people with different abilities and assistive technologies;
  • Communication accessibility – providing information in a clear and understandable way and considering reasonable communication supports;
  • Clinical accessibility – considering individual access requirements when arranging and providing healthcare;
  • Reasonable adjustments – considering reasonable modifications that may help a person access our services; and
  • Continuous improvement – reviewing accessibility barriers and making improvements where reasonably practicable.

Accessibility needs vary from person to person. If something about our website, communications or clinic environment makes it difficult for you to access our services, please contact us so that we can discuss your requirements.

2. Digital Accessibility Standards

2.1 WCAG 2.2 Level AA

We aim to design, maintain and improve this website with reference to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C).

WCAG provides internationally recognised guidance for making websites and other digital services more accessible to people with disabilities.

The Australian Human Rights Commission recommends that organisations conform with WCAG 2.2 at a minimum of Level AA and consider relevant Level AAA criteria where appropriate.

Our use of WCAG 2.2 Level AA as an accessibility target does not mean that every page, third-party integration or item of content will necessarily satisfy every applicable WCAG success criterion at all times.

Where we identify an accessibility issue, we aim to assess it and make a reasonable improvement or provide an alternative way of accessing the information or service.


2.2 Accessibility features we aim to maintain

Our website is designed and maintained with accessibility considerations including the following.

Keyboard access

We aim to ensure that:

  • important website functions can be accessed using a keyboard;
  • interactive elements have a visible focus state;
  • keyboard focus follows a logical sequence; and
  • navigation does not unnecessarily trap a keyboard user.

Headings and page structure

We aim to:

  • use a logical heading hierarchy;
  • use semantic HTML where reasonably practicable;
  • provide meaningful page titles and headings; and
  • organise content so that screen-reader and keyboard users can navigate it efficiently.

Colour and contrast

We aim to:

  • maintain sufficient contrast between text and its background;
  • avoid relying on colour alone to communicate important information;
  • provide visible states for links and controls; and
  • use readable text sizes and spacing.

Images and non-text content

We aim to:

  • provide meaningful alternative text for informative images;
  • avoid unnecessary descriptions for decorative images;
  • provide text alternatives for important visual information where appropriate; and
  • avoid embedding essential information only within an image where reasonably practicable.

Forms

We aim to ensure that website forms:

  • use clear field labels;
  • identify required information appropriately;
  • provide understandable instructions;
  • identify errors where reasonably possible; and
  • do not unnecessarily rely on colour alone to communicate errors or status.

Text resizing and responsive design

We aim to support:

  • browser text enlargement and zoom;
  • different screen sizes;
  • mobile and tablet access;
  • screen-reader software; and
  • common assistive technologies.

2.3 Third-party services

Some parts of our digital experience may be provided by third parties, such as:

  • online booking systems;
  • Google Maps;
  • embedded videos;
  • payment services;
  • social-media platforms; and
  • other embedded or linked services.

We do not control the accessibility of every third-party platform.

If a third-party service creates an accessibility barrier, please contact us. Where reasonably practicable, we will try to provide the information or service through another method.

3. Requesting Information in an Alternative Format

If information on our website or provided by the clinic is difficult for you to access, please contact us and tell us what format or communication method would assist you.

Depending on the information requested and what is reasonably practicable, alternatives may include:

  • larger-print information;
  • plain-text email;
  • printed text;
  • an accessible Word document;
  • an accessible PDF where available;
  • information explained verbally;
  • audio or another accessible format where reasonably practicable; or
  • another format appropriate to your needs.

To request an alternative format, contact:

Email: adam@backtofunction.com.au
Phone: 0468 749 223
In person: Suite 36–38, 12–14 Waratah Street, Mona Vale NSW 2103, Australia

We aim to acknowledge accessibility requests within 5 business days and provide the requested information or an appropriate alternative as soon as reasonably practicable.

The time required may vary depending on the nature, length and complexity of the information and the format requested.

4. Reporting an Accessibility Issue

If you experience an accessibility barrier when using our website, communicating with us or accessing our clinic, please tell us.

Accessibility feedback may help us identify issues that are not apparent during ordinary website or service testing.


4.1 How to report an issue

You may report an accessibility issue by:

If possible, please tell us:

  • the webpage, document, service or clinic area involved;
  • what you were trying to do;
  • the accessibility barrier you experienced;
  • the device, browser or assistive technology involved, if relevant;
  • an alternative method that would work better for you, if known; and
  • how we can contact you if you would like a response.

You do not need to provide unnecessary medical or disability information in order to report an accessibility problem.


4.2 How we respond

We aim to:

  • acknowledge accessibility reports within 5 business days;
  • review the issue and its impact;
  • determine whether an immediate workaround is available;
  • make a reasonable correction where practicable; and
  • let you know the outcome where you have requested a response.

Some issues may require changes by a website platform, software provider or other third party. Where this occurs, we may not be able to correct the underlying technology ourselves, but we will consider reasonable alternative ways of providing access.

5. Communication and Clinical Accessibility

5.1 Communication support

Clear communication is an important part of informed healthcare.

If you have a communication requirement, please tell us when making your appointment where possible.

Depending on your needs and what is reasonably practicable, support may include:

  • explaining healthcare information in plain language;
  • providing written information;
  • allowing additional time for communication where appropriate;
  • communicating with an authorised support person;
  • considering interpreter arrangements; or
  • using another reasonable communication method.

5.2 Interpreters

If English is not your preferred language, interpreter assistance may be available through the Australian Government's Translating and Interpreting Service, TIS National.

TIS National: 131 450

Please contact us in advance if you believe interpreter assistance will be required for an appointment so that available options can be discussed.


5.3 Support persons

You may ask to have a support person, family member, friend or carer accompany you during an appointment.

We will accommodate reasonable requests where doing so does not interfere with:

  • your safety;
  • another person's privacy;
  • clinical requirements; or
  • applicable legal or professional obligations.

5.4 Hearing and speech assistance

If you are deaf, hard of hearing or have a speech impairment, you may use an appropriate relay or communication service to contact us.

You may also tell us about your preferred communication method before your appointment so that we can consider reasonable arrangements.

6. Physical Access and Reasonable Adjustments

Our clinic is located at:

Back To Function Chiropractic
Suite 36–38, 12–14 Waratah Street
Mona Vale NSW 2103, Australia

If you have a mobility, sensory, communication or other access requirement, please contact us before your appointment where possible.

This allows us to discuss matters such as:

  • access to the building or clinic;
  • mobility requirements;
  • seating or positioning requirements;
  • assistance animals;
  • communication requirements;
  • support persons; and
  • other reasonable adjustments that may assist you.

We will consider reasonable adjustments on an individual basis, taking into account your needs, clinical safety, the physical characteristics of the premises and applicable legal obligations.

If we cannot reasonably provide a particular adjustment, we will discuss whether another practical option is available.

7. Legal and Accessibility Framework

7.1 Disability Discrimination Act 1992 (Cth)

The Disability Discrimination Act 1992 (Cth) prohibits unlawful discrimination on the ground of disability in a range of areas, including access to goods, services and facilities.

Digital services can also give rise to obligations under Australian disability-discrimination law.

The Australian Human Rights Commission's Guidelines on equal access to digital goods and services provide guidance to organisations about reducing accessibility barriers and meeting obligations under the Disability Discrimination Act.


7.2 Web Content Accessibility Guidelines

WCAG 2.2 is the current version of the Web Content Accessibility Guidelines published by the W3C.

The Australian Human Rights Commission recommends conformity with WCAG 2.2 at a minimum of Level AA when organisations provide digital goods and services.

We therefore use WCAG 2.2 Level AA as the principal technical benchmark for ongoing accessibility improvements to our website.


7.3 Privacy and health information

Requests for accessibility assistance may sometimes involve personal or health information.

We handle this information in accordance with our Privacy Policy and applicable privacy requirements, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

You do not need to disclose more information about a disability or medical condition than is reasonably necessary for us to understand and respond to your request.

8. Accessibility Feedback and Complaints

We encourage you to contact us first if you experience an accessibility problem so that we have an opportunity to investigate and, where reasonably possible, correct the issue or provide an alternative.

Making an accessibility complaint will not result in retaliation, discrimination or less favourable treatment.


8.1 Disability discrimination complaints

If you believe you have experienced unlawful disability discrimination, you may be able to make a complaint to the Australian Human Rights Commission.

The Australian Human Rights Commission receives complaints about discrimination and breaches of human rights, including complaints under the Disability Discrimination Act.

Australian Human Rights Commission
National Information Service: 1300 656 419
Email: infoservice@humanrights.gov.au
Website: humanrights.gov.au/complaints


8.2 Healthcare complaints in New South Wales

If your accessibility concern relates to the provision, refusal, quality or safety of a health service in New South Wales, the Health Care Complaints Commission may also be an appropriate complaint body.

The HCCC handles complaints about health services and registered and non-registered health practitioners in NSW. It can consider some complaints involving refusal of care that may involve discrimination.

Health Care Complaints Commission
Enquiry Line: 1800 043 159
Online complaints: HCCC online complaints portal
Website: www.hccc.nsw.gov.au

The appropriate complaint body will depend on the nature of the concern. You do not need our permission to seek independent advice or contact an external complaint body.

9. Contact Us About Accessibility

For accessibility enquiries, alternative-format requests, reasonable-adjustment requests or accessibility feedback, please contact:

Back To Function Chiropractic
Attention: Adam Gavine, BHK, M.Chiro
ABN: 37 574 639 193
Address: Suite 36–38, 12–14 Waratah Street, Mona Vale NSW 2103, Australia
Phone: 0468 749 223
Email: adam@backtofunction.com.au
Website: https://www.backtofunction.com.au/
Google Maps: View the Mona Vale clinic location

10. Review of This Accessibility Statement

We periodically review this Accessibility Statement and our accessibility practices to reflect changes in:

  • website content and technology;
  • third-party platforms;
  • accessibility standards;
  • Australian Human Rights Commission guidance;
  • applicable legal requirements; and
  • feedback received from patients and website users.

Our ongoing accessibility approach is informed by the Disability Discrimination Act 1992 (Cth), Australian Human Rights Commission guidance on equal access to digital goods and services, and WCAG 2.2 Level AA.